1. Purpose & Scope
This Cookie Policy explains how RoshanAI360 (“we”, “us”, or “our”) uses cookies, pixel tags, local storage, and similar technologies (collectively, “Cookies”) on our website and within our application.
This policy is designed to be read in conjunction with our Privacy Policy and Terms & Conditions. In the event of any inconsistency regarding the handling of Personal Information, the Privacy Policy shall prevail.
2. What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to recognize your device and store information about your preferences or past actions.
- First-Party Cookies: Set directly by RoshanAI360.
- Third-Party Cookies: Set by other domain providers (e.g., Google Analytics, Facebook, or our AI chat providers) to perform services on our behalf.
3. How We Use Cookies
We use Cookies to:
- Authenticate You: Keep you logged into your dashboard so you don’t have to sign in on every page.
- Security: Detect malicious traffic and protect your account from unauthorized access.
- Performance: Analyze how our AI agents are performing and how users navigate our site.
- Preferences: Remember your language settings, timezone, and dashboard configuration.
We do not use Cookies to view files on your computer or capture sensitive information not voluntarily provided by you.
4. Types of Cookies We Use
a) Strictly Necessary Cookies (Essential)
These are legally exempt from consent requirements because the website cannot function without them.
- Purpose: User login sessions, CSRF security protection, load balancing.
- Impact: If you block these, the RoshanAI360 dashboard will not work.
b) Performance & Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
- Provider Examples: Google Analytics, Microsoft Clarity.
- Data Collected: Aggregate data (anonymous) regarding which pages are most popular and how visitors move around the site.
c) Functional Cookies
These enable the website to provide enhanced functionality and personalization.
- Purpose: Remembering your “Dark Mode” preference, or retaining your AI Agent configuration while you are editing it.
- Impact: If you block these, some services may function improperly.
d) Marketing & Pixel Tags (Targeting)
These may be set through our site by our advertising partners (e.g., Meta/Facebook Pixel, Google Ads).
- Purpose: They do not store direct personal information but uniquely identify your browser and internet device to show you relevant ads on other sites.
- Your Control: You can opt-out of these specifically without breaking the website’s functionality.
5. Cookie Retention
- Session Cookies: These are temporary and are deleted automatically when you close your web browser.
- Persistent Cookies: These remain on your device for a set period (usually between 30 days and 2 years) or until you manually delete them.
6. Third-Party Infrastructure
RoshanAI360 integrates with third-party AI and telephony providers. When you interact with our AI Voice Agents via the web dashboard, these providers may set cookies to maintain the stability of the audio connection (WebRTC).
- Note: We do not control the dissemination of these cookies. Please check the relevant third party’s website for more information.
7. Consent & Management
Australia (Implied Consent)
By continuing to use our website and services with your browser settings adjusted to accept cookies, you consent to our use of cookies as described in this policy.
Managing Your Preferences
You have the right to decide whether to accept or reject cookies.
- Browser Controls: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though your access to some functionality (like the Client Dashboard) may be restricted.
- Opt-Out Tools: You can opt out of Google Analytics specifically by installing the Google Analytics Opt-out Browser Add-on.
8. Do Not Track (DNT) Signals
Some browsers transmit “Do Not Track” signals. Because there is no common industry standard for DNT handling, RoshanAI360 does not currently alter its behavior in response to a DNT signal.
9. Updates to This Policy
We may update this Cookie Policy to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this page regularly to stay informed.
10. Contact Us
If you have any questions about our use of cookies or similar technologies, please contact us at:
RoshanAI360 Email: contact@roshanai360.com Website: roshanai360.com