Privacy Policy

1. Introduction

RoshanAI360 (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, or use our AI voice reception services.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the Notifiable Data Breaches (NDB) scheme.

2. Who This Policy Applies To

This policy applies to:

  • Visitors to our website.
  • Clients (Businesses/Tradies) using RoshanAI360 services.
  • Callers (End-users) who interact with our AI voice agents on behalf of our clients.

3. Our Role: Service Provider vs. Data Controller

It is important to understand our role in handling data:

  • RoshanAI360 is the Service Provider (Processor): We provide the infrastructure, AI technology, and telephony systems to handle calls. We process data strictly according to our Client’s instructions.
  • The Client is the Data Controller: The business using our service (e.g., the plumbing or electrical company) controls why data is collected and how it is used.

Important Note on Liability:

Our Clients are responsible for ensuring their use of RoshanAI360 complies with all applicable laws, including obtaining necessary consents for call recording and adhering to the Telecommunications (Interception and Access) Act 1979. RoshanAI360 is not liable for a Client’s failure to notify callers of recording or AI usage.

4. What Information We Collect

We collect different types of information depending on how you interact with us:

a) Personal Information

  • Name and contact details.
  • Business name and ABN (for Clients).
  • Billing and payment information.
  • Service or job addresses (provided by Callers).

b) Call & Interaction Data

  • Voice Recordings: Audio files of conversations with the AI agent.
  • Transcripts: Text-based versions of the conversation.
  • Telephony Metadata: Time of call, duration, Caller ID, and call disposition.

c) Technical Information

  • IP address, browser type, and device information.
  • Cookies and usage data to improve website performance.

5. How We Collect Information

We collect information when:

  • You visit our website or submit an enquiry form.
  • You sign up for our services.
  • A caller speaks with an AI voice agent. (Consent is implied by continuing the call after the notification).

6. Why We Collect Information

We use this information to:

  • Deliver the Service: Answering calls, scheduling bookings, and answering queries via AI.
  • Quality Assurance: Monitoring AI performance to ensure accuracy.
  • Client Reporting: Sending call summaries and action items to our Clients.
  • Compliance & Security: Detecting fraud, spam, or security threats.

We do not sell your personal information to third parties.

7. AI Voice Calls, Recording & Consent

RoshanAI360 operates AI voice agents that simulate human conversation.

  • Notification: We strongly recommend and provide the capability for our Clients to play a disclosure message at the start of every call (e.g., “This call is answered by AI and may be recorded”).
  • Implied Consent: By remaining on the line after the disclosure, the Caller consents to the recording and processing of their voice data by our AI systems.
  • Transcription: Calls are transcribed in real-time to allow the AI to understand and respond.

8. Third-Party AI Sub-Processors

To provide our intelligent voice services, we utilize third-party Artificial Intelligence and Telephony providers (e.g., Large Language Models (LLMs) and Voice Synthesis engines).

  • Data passed to these providers is encrypted.
  • We utilize enterprise-grade agreements where possible to ensure your data is not used to train public AI models.
  • Data is used strictly to generate the response for that specific interaction.

9. Data Storage, Security & Overseas Transfer

We take reasonable steps to protect personal information from loss, misuse, and unauthorized access.

  • Storage: Data is stored on secure cloud infrastructure with encryption protocols (SSL/TLS).
  • Overseas Processing: While we are an Australian business, the nature of cloud computing and AI means some data processing (specifically by our AI sub-processors) may occur on servers located outside Australia (typically in the United States).
  • By using our service, you acknowledge and consent to this cross-border transfer solely for the purpose of processing the call.

10. Data Retention & Deletion

  • Retention: We retain data only as long as necessary to provide the service or comply with legal obligations (e.g., tax laws).
  • Deletion: Clients may request the deletion of call logs and recordings associated with their account. Upon termination of service, data is deleted or anonymized in accordance with our Terms of Service.

11. Data Breaches

In the unlikely event of a data breach that is likely to result in serious harm, we will:

  1. Promptly investigate and contain the breach.
  2. Notify affected individuals and Clients.
  3. Report to the Office of the Australian Information Commissioner (OAIC) as required by the NDB scheme.

12. Accessing and Correcting Your Information

Under Australian Privacy Laws, you have the right to request access to your personal data.

  • Clients: Can access their data directly through their RoshanAI360 dashboard.
  • Callers: Should direct their request to the business (our Client) they called. If you contact us directly, we may need to refer you to the Client to verify your identity and authorization.

13. Complaints

If you have a complaint about how we handle your privacy, please contact us in writing. We will aim to resolve your issue within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Contact Us

For any privacy-related questions, please contact: RoshanAI360

Email: contact@roshanai360.com

Website: Roshanai360.com